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SHIPPING POLICY

Where ever possible we try to reduce shipping costs for our customers. 

 

Standard shipping for orders of flies and other light objects that cost £20 or more is £2.95 via Royal Mail.

Medium and bulky items will be shipped at £3.70

Large parcels [between 2 and 5kg] will be shipped at £15.85

We will normally send your order to you in 3 - 5 business days, although we can not guarantee the speed of the postal services.

Bespoke fly orders are completed in the sequence that orders are placed.  You will be informed of the current lead time as soon as possible.  If in doubt give us a call.

 

Missing orders will not be replaced within 30 days of dispatch due to the unreliability of Postal Services.

 

You must inform us within two working days from receipt of the goods if the goods have been damaged in transit, in order that we may make a prompt claim against the delivery company and correct the problem.

 

Please quote your order number in all correspondence.

RETURN POLICY

We aim to provide the highest quality hand made flies so if for any reason you don't like the flies you receive 

they come with a 14 day no quibble guarantee.

 

If you are not completely happy with the items ordered, (incorrect item supplied / defective) you may return them IN THE ORIGINAL PACKAGING and we will refund your payment. 


I will refund the total value of your order, including any postage costs, within 30 days of receiving the returned items. 


I do require that any returned goods are sent by registered post at your expense and returned in the same condition you received them. 


If after ordering you simply change your mind, you can cancel your order or return your items for a refund within 14 days and I will refund the value of the goods, excluding the postage charge.

Please note that refunds against credit / debit cards will be made within 14 days of the date of cancellation. 

PAYMENT METHOD

CREDIT / DEBIT CARDS

 
You can pay by card as you place your order online - payments are processed via a secure internet link to Paypal  and via Wix-  your card details are transacted by Paypal and Wix only so are safe and secure. 

 

You do not need to have a Paypal account to pay using this method.  Just check out as a guest.
 

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